Membership terms and conditions

1. Introduction

By applying for and maintaining membership with Surrey Hills Enterprises CIC (“we”, “us”, “our”), you (“the Member”) agree to the following Terms and Conditions.

2. Surrey Hills Enterprises commitment

We agree to support your organisation through visibility, connection, and collaboration by providing:

• Brand and Marketing Use – permission to use the Surrey Hills Enterprises logo for approved marketing, communications, and product use.

• Website Directory Listing – inclusion in the Surrey Hills online member directory with links to your website and the option to promote relevant events.

• Marketing and Communications – opportunities to share updates, stories, and promotions through Surrey Hills newsletters and related activity.

• Social Media Promotion – the opportunity for your news and content to be shared across Surrey Hills social media platforms, subject to scheduling and relevance.

• Events and Networking – access to member events, training, workshops, and development sessions designed to encourage collaboration and growth.

• Member Offers and Discounts – eligibility for benefits, offers, and preferential rates from partners and fellow members, including reduced pricing for selected Surrey Hills events.

3. Membership eligibility

Membership is open to organisations, charities, and community groups operating within, or demonstrating clear benefit to, the Surrey Hills area.

Surrey Hills Enterprises may request additional information to confirm eligibility or alignment with our values.

4. Member commitment

All Members agree to:

• Support the Surrey Hills, promoting local produce, services, experiences, and the wider landscape.

• Uphold high standards of professionalism, sustainability, and community-minded behaviour.

• Act as positive representatives of the Surrey Hills community in interactions with colleagues, clients, suppliers, fellow members, and the public.

• Use the logo or any other mark or award, responsibly and only within approved guidelines.

• Seek opportunities to improve environmental practices and reduce environmental impact.

• Engage respectfully with Surrey Hills Enterprises staff, volunteers, event partners, and other members.

• Ensure that no action or public communication brings the Surrey Hills name or community into disrepute.

5. Lead contact requirement

Each Member must appoint one nominated lead contact responsible for:

• Managing communication with Surrey Hills Enterprises.

• Receiving all membership updates, invoices, and event information.

• Managing website login details and ensuring business information is kept up to date.

Members must inform Surrey Hills Enterprises promptly if their lead contact changes.

6. Intellectual property and content use

Members grant Surrey Hills Enterprises permission to use their business name, logo, and imagery in directories, promotional materials, and social media for the purpose of promoting the Surrey Hills community.

Surrey Hills Enterprises retains ownership of the Surrey Hills Enterprises logo and related branding. The logo may only be used in line with current brand guidelines.

7. Events and stallholder participation

Event participation is subject to availability and suitability. An expression of interest does not guarantee placement.

Spaces may be allocated based on balance of offer, sustainability practices, and event curation needs.

Members must follow event joining instructions, deadlines, and operational requirements.

Photography and videography from Surrey Hills events may be used in future promotional materials.

8. Information accuracy and member login responsibility

Members are responsible for:

• Keeping all business information accurate and up to date using their website login.

• Updating imagery, website links, contact details, descriptions, and event information.

• Providing required information for the Guide to the Surrey Hills within specified deadlines.

Surrey Hills Enterprises is not responsible for errors arising from information that is provided late, incomplete, or incorrect.

9. Communication and data protection

By becoming a Member, you consent to being contacted with updates, membership services, and event information.

Your data will be handled in accordance with UK GDPR.

Details will never be shared with third parties outside the membership community without consent.

10. Membership contribution and renewal

Your membership contribution is outlined in the plan selected at application. Payment is made by direct debit unless otherwise agreed.

Membership renews automatically each year unless written notice is given at least one month before renewal.

Fees are non-refundable once paid, except in cases of administrative error.

Members may upgrade their membership at any time. Any fee difference will be charged on a pro rata basis.

11. Digital and social media guidelines

Members agree to follow Surrey Hills Enterprises’ social media tagging and submission guidelines to support smooth scheduling and maximise visibility.

12. Third-party services and changes

While we aim to deliver all advertised benefits, Surrey Hills Enterprises may amend or cancel events and offers when necessary.

We are not responsible for loss or inconvenience caused by changes beyond our reasonable control.

13. Complaints and issue resolution

Concerns should be raised directly with the Surrey Hills Enterprises team for prompt resolution.

Members agree not to publish complaints publicly on platforms such as WhatsApp or social media before giving Surrey Hills Enterprises the opportunity to address them.

14. Termination

Members may terminate their membership at any time by giving one month’s written notice.

We may suspend or terminate membership where fees remain unpaid or where Terms are breached.

Membership may also be terminated where behaviour, business practices, or public activity harm the Surrey Hills reputation or conflict with our values.

Upon termination, Members must immediately stop using the Surrey Hills Enterprises logo and remove all references from physical and digital materials within 14 days.

15. Liability

Surrey Hills Enterprises accepts no liability for loss, damage, or claims arising from participation in membership services, events, or collaborations, except where required by law.

16. Amendments

These Terms and Conditions may be updated periodically to reflect changes in membership structure or operations. Members will be notified of significant updates.

17. Acceptance

By submitting your membership application, you confirm that you have read, understood, and agree to these Terms and Conditions.